Musician, author, nerd. Purveyor of GIFs. He/Him. ENFP. 7w6. Huge fan of @emccartie Customer Success at Heroku / Salesforce.

Speaking

2018

Upcoming...

Nothing scheduled!

"Balancing process and innovation as your support team grows" - Support Driven Expo, Portland

Video TBD

"How Teams Grow, Thrive, and Fail" - Elevate Leaders, Sacramento

Script: http://www.mccartie.com/2018/03/30/how-teams-grow-thrive-and-fail.html

"How Teams Grow, Thrive, and Fail" - Elevate Summit, Philadelpha

Elevate Support Podcast

Colin and Sarah riff a bit on why you shouldn't sneak up on your customers with goofy child-like updates, then they're joined by Heroku's Senior Manager of Technical Support, the one and only Jon McCartie. Jon has a lot of experience building sustainable remote teams and he'll be speaking more about what makes teams grow, thrive, or fail at our spring support summit in Philadelphia!

2017

"Building Healthy Teams" - Support Driven (Online Meetup)

"Building Healthy Teams" - Elevate Summit (Denver, CO)

"Building Healthy Teams" - Music City Code (Nashville, TN)

No video available

"The Nomadic Coder" - Fog City Ruby (San Francisco, CA)

Slides: https://speakerdeck.com/jmccartie/the-nomadic-coder

2016

"The Nomadic Coder" - Abstractions (Pittsburgh, PA)

Slides: https://speakerdeck.com/jmccartie/the-nomadic-coder

"High Performance Teams" - Code On The Beach (Jacksonville, FL)

Slides: https://speakerdeck.com/jmccartie/high-performance-teams

"Facepalm to Foolproof" - RailsConf (Kansas City, MO)

"Facepalm to Foolproof" - RubyConf India (Kerala, India)

2014

"Dashboards With Dashing" - Rocky Mountain Ruby (Boulder, CO)

2013

"Purposeful Code" - RailsConf (Portland, OR)

© 2018 Jon McCartie