Senior Manager, Technical Support at Heroku / Salesforce. Former full-time traveler. Current homesteader. Huge fan of @emccartie.
Elevate Support Podcast
Colin and Sarah riff a bit on why you shouldn't sneak up on your customers with goofy child-like updates, then they're joined by Heroku's Senior Manager of Technical Support, the one and only Jon McCartie. Jon has a lot of experience building sustainable remote teams and he'll be speaking more about what makes teams grow, thrive, or fail at our spring support summit in Philadelphia!
"Building Healthy Teams" - Support Driven (Online Meetup)